Evans-Pughe Strings of Hitchin guarantee policy

All of our goods and services are covered by our repair or replace guarantee, covering against faulty materials and/or manufacture/workmanship. If an item is properly and economically repairable we will repair it; if not, we will replace it, at our discretion.

All repair and restoration work undertaken and every instrument we sell carries a limited lifetime warranty for the original purchaser against defects in craftsmanship and materials (when the materials are supplied by Evans-Pughe Strings of Hitchin Ltd).

This guarantee does not cover damage caused to the instrument and its fittings by wear or inappropriate treatment, including exposure to damaging climatic conditions (such as excessively high or low humidity).
It is the customer’s responsibility to ensure that the instrument is properly cared for. Failure to care for the instrument and its fittings properly will be deemed inappropriate treatment.

This warranty applies to the original purchaser only and is not transferable.

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